FUERTIA · Legal
Privacy Policy
Version: FUERTIA-PRIVACY-2026.10-REV4 Last updated: October 9, 2026 Effective: on the date this version is published at getrobur.com/privacy
This Privacy Policy explains how getrobur LLC, a Delaware limited liability company doing business as FUERTIA ("FUERTIA," "we," "us"), collects, uses, shares, keeps and deletes personal information when you use the FUERTIA website at getrobur.com, the FUERTIA apps, and our support channels (together, the "Platform"; our Terms of Service, Earner Agreement and Business Terms call the website and apps the "App").
FUERTIA is a technology marketplace. Businesses post short, self-contained tasks ("Missions"). Independent contractors ("Earners") choose whether to request them. FUERTIA provides the software, the contract record and the payment layer. FUERTIA is not a staffing company and does not direct how a Mission is performed.
In this Policy, "Business" means a company or person that posts or pays for Missions (including the account Owner and any invited Requesters), and "you" means any person who uses the Platform, including Earners, Business users and website visitors.
1. Summary
| Question | Short answer |
|---|---|
| Do you sell my personal information? | No. We do not sell personal information and we do not share it for targeted advertising. |
| Do you track my location? | No tracking. We record your location only at the moment you check in and check out of a Mission, with your permission. We never record a route or show a trail to anyone. If you choose, for one Mission, to share where you are until you arrive, the Business sees one live point (no route) until you check in, for up to 90 minutes. |
| Do you keep my Social Security number? | No. We keep only the last 4 digits of your SSN or ITIN. When payouts by card are enabled, Stripe collects and stores the full number. |
| Do you keep my ID photo? | No. ID images are deleted after verification. |
| Do you use face scans? | Only if you choose Stripe Identity verification, which compares your selfie to your ID photo. Stripe does this, after you give separate consent. You can choose a non-biometric option instead. FUERTIA never receives face geometry. |
| Can I see, fix or delete my data? | Yes. Email office@getrobur.com or use the app. We answer within 45 days. |
2. Information we collect
2.1 Information you give us
Everyone
- Account and contact data: name, email address, mobile phone number, preferred language (English or Spanish), contact preference (app, SMS, WhatsApp or email), and sign-in details if you use Apple, Google or a phone code.
- Messages and support: Mission messages between an Earner and a Business, questions and answers about a Mission, support requests (including through WhatsApp or SMS), dispute and incident reports, and any photos or files you attach.
- Ratings and reviews: the scores and comments you give and receive after a Mission.
- Referral data: the referral code you used or shared and whether a referral reward was earned.
Earners
- Profile: profile photo, short bio, languages, experience, preferred Mission categories, home ZIP code (we use the ZIP code area, not your street address, to show nearby Missions).
- Identity verification (to confirm you are who you say you are and are at least 18): see Section 4. We keep the result of the check, your name and date of birth as shown on the ID, the ID type, issuing state, expiration date and the last 4 characters of the ID number. We do not keep ID images.
- Tax information (Form W-9 data): legal name, business name (if any), tax classification, mailing address, TIN type and only the last 4 digits of your SSN or ITIN, plus the date, IP address and name used to certify. When card payouts are enabled, Stripe collects your full TIN directly during Stripe Connect onboarding; FUERTIA does not receive or store it. Sharing a W-9 with a Business (cash Missions, your choice): if a Business that paid you in cash asks for your Form W-9, the app asks whether you want to share it. If you agree, FUERTIA obtains the Form W-9 you submitted to Stripe and delivers it once to that Business's Owner through an expiring, encrypted link. FUERTIA deletes its copy shortly after the Owner downloads it, and never later than 7 days after it is shared. FUERTIA keeps only a record of your answer (time, Business, the text you agreed to) and the last 4 digits.
- Credentials you choose to upload: for example, a Texas Food Handler card or a TABC seller-server certificate, if a Mission category requires it.
- Mission activity: Missions you request, contracts you sign, check-in and check-out times, the checklist you complete, completion photos and notes, optional "On my way" status and estimated arrival time, optional check-in photo (see Section 2.3), cash-payment confirmations and payout history.
Businesses
- Business profile: legal business name, EIN, business address and Mission site addresses (including gate, parking and entrance notes and an optional entrance photo or map pin), logo, website, description, and billing email.
- Account people: name, title, email and phone of the Owner and of any Requesters the Owner invites.
- Business verification: results of an EIN and business-registration check (see Section 6), insurance certificate (COI) details or a self-attestation of insurance.
- Mission briefs: task, "done when" criteria, site, on-site contact, arrival notes, what to wear and bring, physical demands, and an optional voice briefing recording and its transcript.
- Payment data: card details are entered directly with Stripe; FUERTIA stores only Stripe reference IDs, the card brand and last 4 digits, and the charges, receipts and credits on your account.
2.2 Signature records
Every time you sign or accept a document on the Platform (the Earner Agreement (Independent Contractor Agreement), the Business Terms, a Mission Contract, the Terms of Service, this Policy, or a consent), we record: the typed name, the method (typed or pre-filled from a prior identical contract), the date and time, your IP address, your browser or device user agent, the account you were signed in to, the document version code, and a SHA-256 hash of the exact text shown to you. We keep this to prove what was agreed, by whom and when. Anyone holding a contract record can check its hash at getrobur.com/verify; the verify page shows only whether the record matches, not your personal information.
2.3 Information collected when you use the Platform
- Location — only at check-in and check-out. When an Earner checks in to a Mission by GPS, the app reads the device location once, checks it is within 250 meters of the Mission site, and records that point and the distance. The same happens once at check-out. This requires your permission (Section 3). You can always check in with a site code instead, and no location is recorded. We do not record your location while you travel, while you work, or at any other time, and we do not show any route or trail to a Business.
- "On my way" (optional). If you tap "On my way," the Business sees that status and an estimated arrival time in minutes. No coordinates are shared or stored for this feature.
- "Share where I am until I arrive" (optional, off by default). Only if an Earner turns it on for a Mission, the Business sees the Earner's current position as one point on a map. We keep only the latest point (no history, direction or speed) and erase it when the Earner checks in, turns sharing off, or after 90 minutes. Turning it on is recorded as a consent (
location_arrival_share, version FUERTIA-LOC-2026.10-REV2). Not sharing has no consequence. - Check-in photo (optional, only where shown). Some Missions may ask for a photo at check-in so the Business can confirm the right person arrived. This photo is stored as an ordinary image. It is never processed with face recognition or compared to your ID. It is deleted within 30 days after the Mission ends (Section 9).
- Device and technical data: IP address, browser and device type, operating system, app version, language setting, and log data about errors and security events. Our hosting provider also keeps sign-in logs.
- Push-notification data: if you allow notifications, a device token and basic device details (device type, model, browser, OS version) so we can send Mission alerts.
- Cookies: we use cookies and similar storage that are needed to keep you signed in, remember your language and keep the Platform secure. See getrobur.com/cookies. We do not use advertising cookies.
2.4 Information from other sources
- Stripe: payment status, payout status, Stripe Connect account status and requirements, and identity-verification results (Section 4).
- Business verification provider: EIN match and business-registration results (Section 6).
- Public address sources: the U.S. Census Geocoder and OpenStreetMap, to confirm a Business's site address. We send only the address, not personal information about you.
- Other users: a Business may rate an Earner or report an incident; an Earner may rate a Business or report an incident.
- Google: if a Business chooses, its public business photos and place details.
3. Permission for location, and sensitive data
Your precise location at check-in is "sensitive data" under Texas law. We ask for it only with your clear permission, at the moment of check-in, with this notice:
"FUERTIA reads your location once, now, to confirm you are within 250 meters of the Mission site, and once more when you check out. We do not track you while you travel or work, and we never show your route to anyone. The Business sees only that your check-in was verified and the time." [Use my location] [Use the site code instead]
You can withdraw permission at any time in your device settings or in the app. If you do, you can still check in with a site code. Withdrawing permission does not affect your ability to request Missions.
We do not collect other kinds of sensitive data (such as health, religion, race or ethnicity, sexual orientation, citizenship or immigration status) and we ask you not to put them in messages. Biometric data is covered in Section 4.
4. Identity verification and biometric information
Earners verify their identity once, before their first Mission. You choose one of two methods:
Option A — ID barcode scan (no biometrics). You scan the barcode on the back of your U.S. driver license or state ID. We read the name, date of birth, ID type, issuing state, expiration date and ID number from the barcode, check that you are 18 or older and that the name matches your account, and keep only the data listed in Section 2.1 (last 4 characters of the ID number, not the full number). If an image of the ID is captured during the scan, it is deleted as soon as verification is complete. No face data is created.
Option B — Stripe Identity (uses biometrics). Stripe, Inc. ("Stripe") photographs your ID and takes a live selfie, and uses facial-recognition technology to create a record of face geometry from both images to check that they show the same person. This is a biometric identifier under Texas Business & Commerce Code § 503.001. Before you start, FUERTIA asks for your separate consent (the "Biometric Consent," available at getrobur.com/legal/biometric), and Stripe shows its own consent screen.
- What FUERTIA receives: only the verification result and the ID details listed in Section 2.1. FUERTIA does not receive, store or have access to your face geometry or other biometric identifiers.
- What Stripe keeps: Stripe states that it deletes biometric identifiers from its systems within one year. Stripe may ask for your optional, separate permission to use your images to improve its technology; you can decline and still verify. You can contact Stripe at privacy@stripe.com.
- What FUERTIA deletes: within 30 days after your verification is complete, FUERTIA asks Stripe to remove the verification images and data from FUERTIA's Stripe account (Stripe calls this "redaction"). Stripe may keep its own copy as its privacy policy explains.
- FUERTIA never sells, leases or discloses biometric identifiers, and never uses face matching for check-in, ratings or any other purpose.
If you decline the Biometric Consent, you can use Option A. Choosing Option A does not affect which Missions you see or how you are treated.
5. How we use information
We use personal information to:
- Run the marketplace: create accounts; show Missions; let Earners request Missions and Businesses confirm one Earner; show the Mission brief; deliver messages; record check-in, check-out and completion.
- Create and keep the contract record: generate each per-Mission contract, freeze its terms with a hash, capture signature evidence, ask both sides to re-sign if terms change, and let Businesses export their contracts.
- Handle money: authorize, charge and release card payments through Stripe; record cash Missions (6-digit code, receipt); charge FUERTIA's fee; issue receipts; apply referral rewards and fee credits; process cancellations and disputes.
- Verify people and businesses: confirm Earners are 18 or older and are who they say they are; confirm a Business's EIN, registration and insurance information; prevent fraud and duplicate accounts.
- Keep tax records: keep W-9 certification data and payment records. Tax forms (if applicable) are provided through our payment partners. On cash Missions, the Business is the payer and is responsible for any Form 1099-NEC; FUERTIA keeps the payment record.
- Communicate with you: send Mission alerts, confirmations, receipts and security notices by push, email, SMS or WhatsApp (Section 7); answer support requests.
- Translate: automatically translate Mission briefs, questions and messages between English and Spanish, and transcribe a Business's voice briefing into text.
- Keep the Platform safe and lawful: investigate incidents and disputes; enforce our terms; keep Missions limited to Texas work sites; protect users and FUERTIA; comply with law and legal process.
- Improve the Platform: understand how features are used, using aggregated or de-identified data where possible.
We do not use personal information for targeted advertising, and we do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. Ratings never suspend an account automatically; any account action follows a review by a person under our terms.
6. How we share information
We do not sell personal information. We do not share it for targeted advertising. We share it only as described here.
6.1 With other users, to make a Mission work
- A Business sees an Earner's first name and last initial before confirmation, and after confirmation the Earner's name as signed in the contract, profile photo, ratings, verification status (verified / not verified — not the ID itself), credentials relevant to the Mission, "On my way" status and ETA (if the Earner shares it), check-in and check-out times and whether check-in was verified by location or code, the optional check-in photo, completion checklist, photos and notes, and messages. A Business does not see an Earner's location history, home address, date of birth, ID details or tax information, except a Form W-9 that an Earner chooses to share for cash Missions (Section 2.1).
- An Earner sees the Business name, the Mission brief, site address and arrival notes (gate codes only after confirmation), on-site contact name and phone, ratings, and messages.
- Ratings are double-blind and are shown after both sides rate or after 7 days.
6.2 With service providers (processors) that work for us
They may use the information only to provide their service to FUERTIA, under contract.
| Provider | What they do | Data involved |
|---|---|---|
| Supabase (on Amazon Web Services, U.S. East region) | Database, file storage, sign-in, server functions | All Platform data |
| Lovable | Hosting and delivery of the web apps | Technical and usage data |
| Stripe | Payments, Stripe Connect payouts and onboarding (including full TIN), Stripe Identity | Payment, payout, tax and identity data |
| Twilio and Meta (WhatsApp) | SMS and WhatsApp messages and support | Phone number, message content |
| OneSignal | Push notifications | Device token, device details, notification content |
| Resend | Email receipts and notices | Email address, receipt content |
| Middesk | Business verification (EIN and registration) | Business name, EIN, business address |
| Anthropic and OpenAI | Automatic translation of briefs and messages; transcription of voice briefings | Text and audio of Mission briefs and messages |
| Google and Apple | Sign-in (if you choose); Google maps and business place data | Sign-in identifiers; business place data |
6.3 Stripe as an independent party
For Stripe Connect accounts and Stripe Identity, Stripe also processes your data under its own privacy policy at stripe.com/privacy, as Stripe's terms require.
6.4 Other disclosures
We may disclose information (a) to comply with law, a subpoena or court order; (b) to protect the safety, rights or property of any person or of FUERTIA, including in an incident or dispute; (c) to our professional advisers (lawyers, accountants, auditors) under confidentiality; (d) to a buyer or successor in a merger, acquisition or sale of assets, which will remain bound by this Policy for information collected under it; and (e) with your direction or consent.
7. Text messages, WhatsApp, email and calls
Mission and account messages. If you give us your mobile number and tick the SMS box, you agree that FUERTIA may send you informational text messages and WhatsApp messages about your account and your Missions (for example: a sign-in code, a Mission you requested was confirmed, a Business cancelled, a payout was released). These may be sent with automated technology. Message frequency varies with your activity. Message and data rates may apply. Consent is not a condition of using FUERTIA — you can use push notifications or email instead.
Marketing messages. We send marketing texts only if you give separate, express written consent by ticking a separate, unticked box. Consent to marketing is never a condition of using FUERTIA or of any purchase.
How to stop. Reply STOP (or QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE) to any text, or ALTO in Spanish, to stop texts from FUERTIA; reply HELP or AYUDA for help. In WhatsApp, reply STOP or block the chat. You can also turn texts off in the app or email office@getrobur.com. We stop sending as soon as possible and no later than 10 business days after your request; we may send one final message confirming the opt-out. If you opt out of marketing, we stop all marketing messages; if you opt out of all texts, you will still get Mission information in the app and by email.
Email. Receipts and account notices are transactional. Any marketing email will identify FUERTIA, include our postal address, and include a working unsubscribe link that we honor within 10 business days.
Phone numbers you give us for others. Businesses must add only on-site contacts who have agreed to be contacted by Earners about the Mission.
8. Children
The Platform is for adults. Earners must be 18 or older, and we verify age before a first Mission. Businesses must be operated by adults. We do not knowingly collect personal information from anyone under 18, and the Platform is not directed to children under 13. If we learn that we collected information from a person under 18, we close the account and delete the information except what the law requires us to keep. Contact office@getrobur.com if you believe a minor has used FUERTIA.
9. How long we keep information
We keep personal information only as long as needed for the purposes in this Policy, then delete it or de-identify it. When a period runs "after account closure," it starts when the account is closed. Information that is part of an open dispute, incident, legal claim, tax audit or legal hold is kept until that matter ends.
| Information | How long we keep it |
|---|---|
| ID images (barcode scan option) | Deleted immediately after verification; never longer than 24 hours |
| Stripe Identity images and data in FUERTIA's Stripe account | Redacted within 30 days after verification is complete (Stripe's own retention: Section 4) |
| Biometric identifiers (face geometry) | Never held by FUERTIA. Stripe states it deletes them within one year |
| Optional check-in photo | 30 days after the Mission ends |
| Check-in and check-out location point (latitude/longitude) | 90 days after the Mission ends; after that we keep only "verified within 250 m: yes/no," the distance and the time |
| "On my way" status and ETA | 90 days after the Mission ends (no coordinates are stored) |
| Optional live arrival point | Only the latest point, erased at check-in, when sharing stops, or after 90 minutes |
| Identity verification result and ID details listed in Section 2.1 | Account life + 3 years |
| W-9 data (legal name, address, classification, last 4 of TIN, certification) | 4 years after the last year in which you received a payment through FUERTIA |
| W-9 you choose to share with a Business (cash Missions) | Deleted within 15 minutes after the Business downloads it, and never later than 7 days after it is shared |
| Signed contracts and signature evidence (name, time, IP address, user agent, hash, version) | 7 years after the Mission or agreement ends |
| Payment, payout, cash-receipt and fee records | 7 years after the end of the tax year of the transaction |
| Mission messages and Mission questions | 3 years after the Mission ends |
| Completion photos and notes | 3 years after the Mission ends |
| Voice briefing recording | 30 days after the Mission ends (the text transcript stays with the Mission brief) |
| Ratings and reviews | Account life + 1 year (de-identified after that for statistics) |
| Incident reports and disputes, with attachments | 7 years after the matter is closed |
| Support tickets and WhatsApp/SMS support conversations | 3 years after the ticket is closed |
| Consent records for texts and email (opt-in and opt-out) | 5 years after the last message we sent you |
| SMS/WhatsApp message logs (content) | 2 years after sending |
| Push tokens and device details | Until you sign out, disable notifications, or 90 days without activity |
| Business profile, site addresses, COI or insurance attestation, business verification results | Account life + 4 years |
| Account and profile data | Until account closure; then deleted within 30 days except the items above |
| Technical, security and sign-in logs | Up to 1 year |
| Website contact forms (leads) not converted to an account | 2 years |
| Backups | Deleted items leave our rolling backups within 30 days |
The developer schedule that implements this table is kept as document FUERTIA-RET-2026.10.
10. Security
We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including: encryption in transit (TLS) and at rest; database row-level access rules so each user can reach only their own records and the records of Missions they are part of; server-side recording of check-in, contract and payment evidence that the app cannot alter; least-privilege access for FUERTIA personnel; multi-factor sign-in for administrator accounts; an administrator audit log; keeping full tax ID numbers, card numbers and biometric data out of FUERTIA's systems by using Stripe (the only exception is a W-9 an Earner chooses to share with a Business, held encrypted for at most 7 days); and the deletion schedule in Section 9.
No system is perfectly secure. If a breach of system security affects your sensitive personal information, we will notify you without unreasonable delay and within the time Texas law requires (no later than 60 days after we determine the breach occurred), and we will notify the Texas Attorney General when the law requires it.
Keep your sign-in codes private. FUERTIA will never ask for your full SSN, card number or password by text, WhatsApp, email or phone.
11. Your privacy rights
Wherever you live, you can ask us to:
- Confirm whether we process your personal information and access it;
- Correct inaccurate information;
- Delete information you gave us or that we hold about you;
- Get a copy of information you gave us in a portable, readily usable format;
- Opt out of any sale of personal information, targeted advertising, or profiling that has legal or similarly significant effects (we do none of these, but you may still ask and we will confirm);
- Withdraw consent you gave, such as for location at check-in, texts, or biometric verification (withdrawal does not undo processing already done).
Limits. We may keep information that the law requires us to keep or that we need to prove a contract, a payment or a tax position, to resolve a dispute or incident, or to protect safety and prevent fraud (see Section 9). If we cannot fully honor a request, we will tell you why.
How to make a request.
- Email office@getrobur.com with the subject "Privacy request," or use Account → Privacy in the app.
- We verify your identity by a code sent to the email or phone on your account, or, if you no longer have access, by asking for information that matches our records. We never ask for your full SSN to verify you.
- You may use an authorized agent. We will ask the agent for your signed permission and may ask you to confirm your identity directly.
- You do not need to create an account to make a request, and requests are free (up to two per year; we may charge a reasonable fee or decline requests that are clearly unfounded or excessive, and will explain why).
When we answer. We answer within 45 days of receiving your request. If we need more time, we may extend once by up to 45 more days and will tell you within the first 45 days.
Appeals. If we deny your request in whole or in part, you can appeal by replying to our decision or emailing office@getrobur.com with the subject "Privacy appeal" within 60 days of our decision. We will answer your appeal in writing within 60 days and explain our reasons. If you are not satisfied, you may contact the Texas Attorney General at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.
No retaliation. We will not deny you service, charge you a different price, or give you a lower quality of service because you exercised a privacy right.
12. Not a financial-privacy (GLBA) notice
FUERTIA provides a marketplace and payment layer for business services. It does not provide loans, accounts, insurance or other financial products to individuals for personal, family or household purposes, so the federal Gramm-Leach-Bliley Act privacy notice rules do not apply to FUERTIA. Payments are processed by Stripe, a licensed payment provider. We still protect payment and tax information as described in Section 10.
13. Where information is stored
FUERTIA serves Missions performed in Texas, and our systems are hosted in the United States. Some of our service providers may process information in other countries under contracts that require them to protect it. If you use FUERTIA from outside the United States, your information is transferred to the United States.
14. Changes to this Policy
We will post any update at getrobur.com/privacy with a new version code and date. If we make a material change — for example, a new use of sensitive data or biometric data — we will tell you in the app or by email before it takes effect and, where the law requires, ask for your consent again.
15. Contact
getrobur LLC (d/b/a FUERTIA) 8 The Green, STE B, Dover, DE 19901, USA Operating base: Dallas, Texas Email: office@getrobur.com Website: getrobur.com
Resumen en español (nota: la versión en español vinculante se traducirá cuando el texto en inglés sea final)
FUERTIA no vende tu información personal ni la usa para publicidad dirigida. Solo registramos tu ubicación una vez al hacer check-in y una vez al hacer check-out, con tu permiso; nunca registramos tu ruta ni la mostramos a un Negocio, y siempre puedes usar el código del sitio. Guardamos solo los últimos 4 dígitos de tu SSN o ITIN; el número completo lo guarda Stripe. Las imágenes de tu identificación se borran después de la verificación. Si eliges Stripe Identity, Stripe compara tu selfie con tu identificación (dato biométrico) solo después de que des tu consentimiento por separado; puedes elegir el escaneo del código de barras sin biometría. Puedes pedir ver, corregir o borrar tus datos en office@getrobur.com; respondemos en 45 días. Para dejar de recibir mensajes de texto, responde ALTO o STOP.
FUERTIA-PRIVACY-2026.10-REV4