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FUERTIA · Legal

Terms of Service

Key points (plain language). (1) You must be 18 or older. (2) FUERTIA runs a marketplace where businesses post short tasks ("Missions") and independent Earners choose whether to request them. FUERTIA keeps the records and, for card Missions, collects payment on the Earner's behalf. FUERTIA is not an employer and not an agency. (3) We cannot promise that any Mission will be available, requested or completed. (4) The App's safety features are not emergency services. In an emergency, call 911. (5) Disputes with FUERTIA go to individual arbitration unless you opt out within 30 days (Section 19).

These Terms of Service (this "Agreement") are between getrobur LLC, a Delaware limited liability company doing business as FUERTIA ("FUERTIA", "we", "us"), and each person who creates an account on or uses the FUERTIA app or website ("you"). This Agreement takes effect when you accept it, for example by checking the box or tapping Agree when you create an account (the "Effective Date").

1. What this Agreement covers

1.1 This Agreement applies to your use of the FUERTIA mobile and web app and getrobur.com (together, the "App").

1.2 Other FUERTIA agreements. If you use the App as an Earner, the FUERTIA Earner Agreement (FUERTIA-ICA-2026.10-REV6) also applies. If you use the App for a Business, the FUERTIA Business Terms (FUERTIA-BT-2026.10-REV7) also apply. Each Mission is governed by its Mission Contract. If this Agreement conflicts with any of those documents, that document controls. FUERTIA's Privacy Policy explains how we handle personal information.

2. Definitions

Capitalized terms such as Business, Owner, Requester, Earner, Mission, Mission Brief, Mission Contract, Payout, Card Mission, Cash Mission, FUERTIA Fee and Payment Partner have the meanings given in the Earner Agreement and the Business Terms. In Section 19, "where you live" and "the county where you live" mean, for a user that is not an individual, the county of its principal place of business in the United States.

3. Eligibility

3.1 You must be at least 18 years old, and able to form a binding contract, to use the App. If you use the App for a business or organization, you confirm that you are authorized to act for it.

3.2 Missions are available only where the Mission is performed in Texas.

3.3 You may not use the App if FUERTIA has closed your account for breach, unless FUERTIA agrees in writing.

4. FUERTIA's role

4.1 What FUERTIA is. FUERTIA provides: (a) a marketplace where Businesses post Missions and Earners choose whether to request them; (b) the contract and payment record for each Mission; and (c) for Card Missions only, collection of payment on each Earner's behalf as the Earner's limited payment-collection agent, through the Payment Partner.

4.2 What FUERTIA is not. FUERTIA is not an employer of Earners, not a staffing, temporary-help or employment agency, and not a party to the performance of any Mission. FUERTIA does not choose, supervise or direct Earners, and does not perform Missions. Earners are independent contractors. Each Mission Contract is between the Business and the Earner.

4.3 No insurance; no background checks. FUERTIA provides no insurance to anyone, and does not run background checks. FUERTIA's identity verification confirms only that an Earner presented a government ID and is 18 or older.

5. No promise of availability or completion

5.1 FUERTIA does not promise that any Mission will be posted in your area, that any Earner will request or accept a Mission, that an Earner will arrive or complete a Mission, or that a Business will confirm or pay for one, except as the Earner Agreement and Business Terms specifically provide for funds that FUERTIA collects.

5.2 Features, availability and service areas may change. We will give notice of material changes under Section 17.

6. Safety features are not emergency services

6.1 IN AN EMERGENCY, CALL 911 FIRST. The App's safety features (including the safety report button, check-in and check-out, the "On my way" status, messages and the ability to stop a Mission) are not an emergency service. FUERTIA does not monitor Missions in real time, may not see a message or report immediately, and cannot send help.

6.2 After calling 911, report the incident to FUERTIA in the App or at office@getrobur.com.

6.3 The App captures an Earner's device location only at check-in and check-out, plus — only if the Earner turns it on for a Mission — one live arrival point shown to the Business until check-in (no route, at most 90 minutes). The App does not track location while the Earner travels or works, and FUERTIA cannot locate you in an emergency.

7. Your account

7.1 Give accurate information and keep it current. Keep your login secure, and do not share your account or let anyone else sign in your name. You are responsible for activity under your account. Tell us at once at office@getrobur.com if you believe your account has been accessed without permission.

7.2 One person, one Earner account. A Business account has one Owner. Requesters use their own logins.

8. Acceptable use

You will not, and will not help anyone else to:

  • (a) give false information, impersonate anyone, or create an account for someone else;
  • (b) post a Mission or request that is illegal, misleading or discriminatory, or that violates the Business Terms (including any Mission that requires operating a forklift or other powered industrial truck, a vehicle or other powered equipment of the Business);
  • (c) harass, threaten, demean or discriminate against any person, or send sexual or violent content;
  • (d) ask any user for payment, deposits or fees outside the App, or arrange to pay a Card Mission outside the App;
  • (e) collect or use other users' personal information for any purpose other than the Mission;
  • (f) manipulate ratings, referrals or credits, or create accounts or Missions to earn rewards;
  • (g) scrape, crawl or copy the App or its data by automated means, or use the App to build a competing product;
  • (h) probe, scan or test the App's security, bypass any access control or rate limit, or interfere with the App's operation, except as part of responsible disclosure to office@getrobur.com;
  • (i) upload malware, or reverse engineer the App except as the law expressly permits; or
  • (j) use the App in violation of any law, including laws on privacy, anti-discrimination, consumer protection and export.

9. Content and intellectual property

9.1 Your content. You keep ownership of what you submit (such as Mission Briefs, photos, messages and profile information). You grant FUERTIA a non-exclusive, royalty-free, worldwide licence to host, copy, display and process it, only to operate, secure and improve the App, to keep contract and payment records, and to comply with law. This licence ends when your content is deleted under our retention schedule, except for copies in signed records and backups that we keep as the law requires. You confirm you have the right to submit your content, and that it does not infringe anyone's rights.

9.2 FUERTIA's property. The App, its software and design, and the FUERTIA name and logo belong to getrobur LLC or its licensors. We give you a limited, revocable, non-transferable licence to use the App for its intended purpose under this Agreement. No other rights are granted.

9.3 Feedback. If you send us suggestions, we may use them without obligation to you.

9.4 Copyright complaints. If you believe content in the App infringes your copyright, email office@getrobur.com with the information required by 17 U.S.C. §512(c)(3). We may remove the content and may close the accounts of repeat infringers.

10. Privacy

Our Privacy Policy explains what personal information we collect (including identity verification data, location at check-in and check-out, IP addresses and device information), how we use it and your choices. FUERTIA does not sell personal information.

11. Fees

11.1 Using the App as an Earner is free. FUERTIA never takes any part of an Earner's Payout.

11.2 Businesses pay the FUERTIA Fee (currently a flat $24 per Earner per Mission) under the Business Terms. FUERTIA has no subscriptions and no surcharges.

11.3 Card payments are processed by the Payment Partner, whose own terms also apply to payment accounts.

12. Third-party services

The App relies on third-party services, such as the Payment Partner, identity verification, mapping and messaging providers. FUERTIA is not responsible for third-party services it does not control, but remains responsible for its own obligations under this Agreement and the other FUERTIA agreements.

13. Suspension and closing accounts

13.1 Grounds. FUERTIA may restrict, suspend or close an account for: (a) fraud, false identity or false information; (b) violence, threats, harassment, discrimination or theft; (c) conduct that creates a serious safety risk; (d) a breach of Section 8 or another material breach of this Agreement; or (e) a legal requirement, court order or Payment Partner requirement.

13.2 Notice. Before closing your account, FUERTIA will send you written notice of the reason and give you 10 days to respond. If there is a credible safety risk, suspected fraud or a legal requirement, FUERTIA may suspend your account immediately and will send you notice of the reason within 2 business days.

13.3 Appeal. You may appeal within 30 days after notice by replying in the App or emailing office@getrobur.com. A person will review the appeal and give you a written decision within 14 days.

13.4 Earner accounts are governed by Section 14 of the Earner Agreement, and Business accounts by Section 21 of the Business Terms, where those provide more detail. A suspension or closing never cancels any amount owed to you for work you performed.

13.5 You may close your account at any time in the App or by emailing office@getrobur.com.

14. DISCLAIMERS

EXCEPT AS THIS AGREEMENT OR ANOTHER FUERTIA AGREEMENT EXPRESSLY STATES, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, FUERTIA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FUERTIA DOES NOT PROMISE THAT THE APP WILL BE UNINTERRUPTED OR ERROR-FREE. FUERTIA IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, OR FOR THE QUALITY, SAFETY OR LEGALITY OF ANY MISSION OR SITE, EXCEPT AS A FUERTIA AGREEMENT EXPRESSLY PROVIDES.

15. LIMITATION OF LIABILITY

15.1 TO THE FULLEST EXTENT PERMITTED BY LAW, FUERTIA IS NOT LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING OUT OF THIS AGREEMENT OR THE APP. FUERTIA'S TOTAL LIABILITY TO YOU UNDER THIS AGREEMENT FOR ALL OTHER CLAIMS IN ANY 12-MONTH PERIOD IS LIMITED TO $100. If you are an Earner or a Business, the liability terms of the Earner Agreement or the Business Terms apply instead to claims within their scope.

15.2 THIS SECTION DOES NOT LIMIT: (a) FUERTIA's obligation to remit funds it collected as an Earner's payment-collection agent; (b) liability for bodily injury or death caused by FUERTIA's negligence; (c) liability for gross negligence, willful misconduct or fraud; or (d) liability that cannot be limited under applicable law, including any right under the Texas Deceptive Trade Practices–Consumer Protection Act that cannot be waived.

16. Your responsibility for misuse

You are responsible for claims by third parties against FUERTIA to the extent caused by your fraud, willful misconduct or knowing violation of law in using the App. This Section does not require you to cover FUERTIA's own negligence, and it does not apply to any tax, classification or similar claim about an Earner's relationship with FUERTIA.

17. Changes to this Agreement

17.1 FUERTIA may change this Agreement by giving at least 30 days' notice in the App and by email. The notice will summarize what is changing. If you keep using the App after the change takes effect, you accept the change. If you do not agree, you may close your account before then.

17.2 If a change is required by law, or only adds a new feature, FUERTIA may make it effective sooner and will give notice as soon as reasonably possible.

17.3 Changes never apply to a Mission Contract already signed, or to amounts earned before the change. Changes to Section 19 are governed by Section 19.12.

18. How Section 19 fits with the other FUERTIA agreements

18.1 Section 19 of this Agreement, Section 19 of the Earner Agreement and Section 19 of the Business Terms are the same clause. If you have accepted the Earner Agreement or the Business Terms, a dispute is resolved under the one clause, and is not arbitrated twice.

18.2 An opt-out you send under Section 19.11 of any FUERTIA agreement applies to all of your FUERTIA agreements, unless your opt-out email says otherwise.

19. DISPUTE RESOLUTION AND ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FUERTIA TO RESOLVE MOST DISPUTES IN INDIVIDUAL ARBITRATION, NOT IN COURT AND NOT IN A CLASS ACTION. YOU MAY OPT OUT WITHIN 30 DAYS (SECTION 19.11).

19.1 Informal resolution first. Before starting an arbitration or a small-claims case, the party with a claim must send a written notice to the other party. The notice must include the claimant's name and contact information, a description of the claim and the relief requested, and it must be signed by the claimant personally. Notices go to office@getrobur.com for FUERTIA, or to the email on your account for you. For 30 days after the notice, the parties will try in good faith to resolve the claim, including by a phone or video call if either party asks. Statutes of limitations and filing deadlines are tolled during this period.

19.2 Agreement to arbitrate. Except as Sections 19.7 and 19.13 provide, any dispute, claim or controversy between you and FUERTIA will be resolved by final and binding arbitration on an individual basis. This includes claims against FUERTIA's members, managers, officers and agents. It covers claims arising out of or relating to this Agreement, any Mission, the App, payments, your account, or the nature of your relationship with FUERTIA (including any claim that you are or were an employee), whether based on contract, statute, tort or any other legal theory, and whether the claim arose before or after the Effective Date.

19.3 Governing arbitration law. The Federal Arbitration Act, 9 U.S.C. §1 et seq. (the "FAA"), governs this Section. If a court decides that the FAA does not apply to you or to a claim, including under the transportation-worker exemption in 9 U.S.C. §1, the Texas Arbitration Act, Tex. Civ. Prac. & Rem. Code ch. 171 (the "TAA"), governs instead. If neither the FAA nor the TAA permits arbitration of a particular claim (for example, a personal-injury claim excluded by Tex. Civ. Prac. & Rem. Code §171.002), that claim will be decided only in a state or federal court located in Dallas County, Texas. Section 19.8 will still apply to that claim to the fullest extent permitted by law.

19.4 Administrator and rules. The American Arbitration Association ("AAA") will administer the arbitration under the AAA rules that the AAA determines apply. Where applicable, this includes the AAA Mass Arbitration Supplementary Rules, as modified by this Section. The rules are available at adr.org. If this Section conflicts with those rules, this Section controls to the extent the AAA permits. If the AAA cannot or will not administer the arbitration, a court will appoint an arbitrator under 9 U.S.C. §5 or Tex. Civ. Prac. & Rem. Code §171.041, and that arbitrator will apply this Section.

19.5 Fees. If you start an arbitration, you will pay no more of the AAA filing fee than the fee you would pay to file the same claim in a court that would have jurisdiction. FUERTIA will pay all other AAA filing, administrative and hearing fees and the arbitrator's compensation. Each party pays its own attorneys' fees and costs, unless the arbitrator awards them under applicable law as a court could. FUERTIA will not seek its attorneys' fees from you unless the arbitrator finds your claim frivolous under the standard of Federal Rule of Civil Procedure 11(b).

19.6 Hearing and award. Hearings will take place by video. If either party requests an in-person hearing and the arbitrator agrees, it will take place in the county where you live, or in Dallas County, Texas, if you live outside the United States or choose Dallas County. For claims under $10,000, you may choose a documents-only arbitration. The arbitrator may award any individual relief a court could award, including declaratory or injunctive relief. That relief may be awarded only in favor of the individual claimant and only to the extent necessary to provide relief on that claimant's individual claim. The arbitrator will issue a written, reasoned award.

19.7 Small claims. Either party may instead bring an individual claim in a Texas justice court (small claims) in the county where you live or in Dallas County, if the claim is within that court's jurisdiction and remains an individual claim.

19.8 CLASS, COLLECTIVE AND REPRESENTATIVE ACTION WAIVER. YOU AND FUERTIA MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY. NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF, CLASS MEMBER OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person, except as Section 19.10 provides. The arbitrator also may not preside over any form of class, collective or representative proceeding or award relief to anyone who is not a party. Severability: If a court decides by a final judgment, after any appeals, that this Section 19.8 is unenforceable as to a particular claim or request for relief, then only that claim or request is severed from the arbitration. It will be decided in a state or federal court in Dallas County, Texas, after the individual arbitration of all other claims is complete, and it will never proceed in class, collective or representative arbitration.

19.9 Who decides. The arbitrator decides all disputes about the interpretation, applicability, scope, formation, validity or enforceability of this Section, including any claim that it is unconscionable, illusory or void. Exceptions: only a court may decide: (a) the scope, validity, enforceability and severability of Section 19.8; (b) whether Section 19.10 applies and whether it is enforceable, and any dispute about how it is administered; (c) whether you validly opted out under Section 19.11; and (d) any question a court must decide under applicable law, such as whether 9 U.S.C. §1 applies.

19.10 Mass filings. This Section 19.10 applies if 25 or more demands for arbitration or notices under Section 19.1 that raise similar claims are submitted against FUERTIA by the same or coordinated counsel or organizations within any 180-day period (a "Mass Filing").

  • (a) Each claimant must first satisfy Section 19.1 individually.
  • (b) Bellwether stage. Counsel for the claimants and FUERTIA will each select 10 claims (20 in total) to proceed first in individual arbitrations. Each of these will be heard by a different arbitrator unless the parties agree otherwise. All other claims will not be filed with, or will be held in abeyance by, the AAA. No AAA fees will be assessed for them until the bellwether stage ends.
  • (c) Mediation. Within 60 days after the last bellwether award, the parties will mediate all remaining claims globally. FUERTIA will pay the mediator's fees.
  • (d) Batches. If claims remain unresolved after mediation, they will proceed in batches of up to 50 claims. Each batch will be heard by one arbitrator, who will issue an individual award for each claimant. FUERTIA will pay the AAA fees for each batch as it is filed.
  • (e) Statutes of limitations and filing deadlines for each claimant are tolled from the date that claimant's notice under Section 19.1 is submitted until that claimant's claim is filed or proceeds under this Section 19.10.
  • (f) A court in Dallas County, Texas, may enforce this Section 19.10, including by injunction against non-compliant filings or fee assessments.

19.11 Your right to opt out. You may opt out of this Section 19 by emailing office@getrobur.com within 30 days after you first accept this Agreement. Your email must include your name, the email or phone number on your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of this Agreement or your use of the App. An opt-out you made under an earlier version of this Agreement remains effective.

19.12 Changes to this Section. FUERTIA may change this Section 19 only with at least 30 days' advance notice. A change applies only to claims that arise after it takes effect. It never applies to a claim that arose earlier, or of which FUERTIA had notice before the change took effect. You may reject a change to this Section by emailing office@getrobur.com within 30 days after the notice. If you do, the prior version continues to apply to you.

19.13 Claims not covered. This Section does not apply to: (a) a dispute you elect to bring in court under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, 9 U.S.C. §§401–402; (b) any claim that applicable law does not permit to be subject to a pre-dispute arbitration agreement; or (c) a request to a court for temporary injunctive relief to preserve the status quo pending arbitration. Nothing in this Section prevents you from filing a charge or complaint with, or participating in an investigation by, any government agency.

19.14 This Section 19 survives the end of this Agreement and the closing of your account.

20. Electronic records and signatures

You agree to accept this Agreement and other FUERTIA documents electronically and to receive notices and records in the App or by email. When you accept a FUERTIA document, FUERTIA records the name typed (if any), the method (typed or pre-filled), the date and time, the IP address, the device's browser user agent, the account, the document version code and a SHA-256 fingerprint of the exact text shown. You may ask for a paper copy free of charge at office@getrobur.com.

21. Governing law and venue

This Agreement is governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and by applicable federal law, including the FAA. Subject to Section 19, any court proceeding will take place only in a state or federal court located in Dallas County, Texas.

22. Contact and notices

getrobur LLC d/b/a FUERTIA · 8 The Green, STE B, Dover, DE 19901 · office@getrobur.com · getrobur.com. FUERTIA may give you notice in the App, by email or by text message to the contact details on your account. A notice by email is effective when sent, unless the sender receives a delivery-failure message.

23. General

23.1 Entire agreement. This Agreement, the Privacy Policy and, where they apply to you, the Earner Agreement, the Business Terms and your Mission Contracts are the entire agreement between you and FUERTIA about their subject.

23.2 Assignment. You may not assign this Agreement. FUERTIA may assign it to a successor to its business, with notice to you.

23.3 Severability; no waiver. If any provision is unenforceable, the rest remains in effect (subject to Section 19.8). Failure to enforce a provision is not a waiver.

23.4 Survival. Sections 9, 14, 15, 16, 18, 19, 21 and 23 survive the closing of your account.

23.5 Headings and plain-language summaries are for convenience only.

24. Language

This Agreement is written in English. FUERTIA provides a Spanish translation for convenience. If the two versions differ, the English version controls. Estos Términos están redactados en inglés. FUERTIA ofrece una traducción al español por conveniencia. Si las versiones difieren, prevalece la versión en inglés.

Acceptance. By checking the box or tapping Agree, you confirm that you are 18 or older and that you have read and agree to this Agreement, including Section 15 (limitation of liability) and Section 19 (arbitration and class waiver, with a 30-day opt-out). · Version FUERTIA-TOS-2026.10-REV5

FUERTIA-TOS-2026.10-REV5